Refund policy
Return & Refund Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition as received.
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Unused and in its original packaging.
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Accompanied by the receipt or proof of purchase.
To initiate a return, please contact us at sudayagift@gmail.com.
If your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Damaged, Defective, or Wrong Item
Please inspect your order immediately upon delivery.
If you receive a damaged, broken, defective, or incorrect item, you must contact us within 24 hours of delivery and provide:
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An unboxing/opening video recorded from the moment the sealed package is opened.
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Clear photos of the damaged or incorrect product.
The unboxing video is mandatory for replacement claims.
Once your claim is verified, we will send you a replacement product at no additional cost.
Return for Personal Preference
If you wish to return the product because you did not like it or changed your mind (and the product is not damaged or defective), the return will be accepted only if the product is unused and in its original condition.
In such cases, a ₹150 return handling and shipping fee will be deducted from your refund amount. The remaining balance will be refunded after the returned product passes our quality inspection.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sudayagift@gmail.com.